Effective Date: March 6, 2026
Paloma Plumbing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, https://palomaaz.com, or when communicating with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information and describes your privacy rights under applicable laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and California Online Privacy Protection Act (CalOPPA).
By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Contact us through our website
- Request plumbing services
- Schedule appointments
- Communicate with us via phone, text, or email
- Complete contact or service request forms
The types of personal information we may collect include:
- First and last name
- Email address
- Phone number
- Service address
- City
- State / Province
- ZIP / Postal code
We only collect information necessary to provide plumbing services and customer support.
We do not intentionally collect sensitive personal information beyond what is necessary to deliver our services.
2. How We Use Your Information
We may use your personal information to:
- Respond to inquiries and customer support requests
- Schedule and manage plumbing service appointments
- Communicate with you regarding services
- Send appointment reminders and service notifications
- Send informational via email or SMS
- Process payments through authorized third-party providers
- Prevent spam, fraud, and website abuse
- Maintain internal business records
We do not send marketing emails or promotional text messages.
3. SMS Text Messaging
Paloma Plumbing LLC/ Paloma Plumbing. Respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data.
• Data Collection: We will collect your name, E mail address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
• Data Usage: We use your data solely for sending Informational.
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information if you are subscribed to our SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Paloma Plumbing LLC/ Paloma Plumbing at (480) 299-0097 or palomaplumbing@gmail.com for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to palomaplumbing@gmail.com or (480) 299-0097. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Paloma Plumbing LLC/ Paloma Plumbing, will not sell, rent, or share the collected mobile numbers.
4. Mobile Information Privacy
Mobile phone numbers and SMS consent collected for messaging purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Mobile opt-in information and SMS consent will not be shared with any third parties under any circumstances, except as required by law.
5. Payments
Payments for services may be processed through our third-party service platform:
Housecall Pro
When you submit payment information, it is processed directly by the payment provider and is not stored on our website servers.
We encourage you to review Housecall Pro’s Privacy Policy to understand how they manage payment data.
6. CAPTCHA and Security
Our website uses CAPTCHA technology to protect forms from spam and automated abuse.
CAPTCHA may collect information necessary to determine whether form submissions are made by a human user.
7. Cookies, Tracking, and Analytics
Our website does not use advertising networks, behavioral tracking technologies, or third-party analytics tools.
We do not track users across third-party websites.
Any cookies used are limited to those necessary for website functionality and security.
8. How We Share Information
We do not sell, rent, or trade personal information.
We may share information only with trusted service providers necessary to operate our business, such as:
- Service scheduling platforms (Housecall Pro)
- Email or messaging services used for customer communication
- Website hosting providers
- Security or spam-prevention services
These providers may only use your information to perform services on our behalf.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business and accounting records
- Comply with legal obligations
- Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymized where reasonably possible.
10. Your Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:
- Request access to the personal information we collect
- Request deletion of personal information
- Request correction of inaccurate personal information
- Request details regarding how personal information is used
- Opt out of the sale of personal information
Paloma Plumbing does not sell personal information.
To exercise your privacy rights, contact us at:
Email: palomaplumbing@gmail.com
We may verify your identity before fulfilling privacy requests.
11. Do Not Track Signals (CalOPPA)
Some browsers allow users to send “Do Not Track” (DNT) signals.
Currently, there is no universal standard for responding to these signals, and our website does not respond to DNT signals.
However, we do not use behavioral tracking or cross-site advertising technologies.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
13. Children’s Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, it will be promptly deleted.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors.
When changes occur, the Effective Date will be updated accordingly.
15. Data Transfer Policy
Paloma Plumbing does not transfer, sell, rent, or disclose your personal information to external organizations for marketing, promotional, or independent use, even with your consent.
Your personal information is used solely for the purpose of providing plumbing services, communicating with customers, processing payments, and operating our business.
In limited cases, information may be processed by authorized service providers that perform services on our behalf (such as scheduling platforms, payment processors, or website hosting providers). These providers are contractually restricted from using your information for any purpose other than providing services to Paloma Plumbing.
Mobile opt-in data and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.
16. Data Protection Measures
Paloma Plumbing maintains strict administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.
These safeguards include:
- Restricted access to customer data
- Secure service platforms used for scheduling and payments
- Internal policies governing data handling
- Contractual obligations with service providers requiring them to maintain appropriate privacy and security protections
All service providers that process information on our behalf are required to comply with strict confidentiality and data protection requirements.
17. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Paloma Plumbing
📞 Phone: (480) 299-0097
📧 Email: palomaplumbing@gmail.com
🌐 Website: https://palomaaz.com